discussion on customer service

I’m stuck on a Marketing question and need an explanation.

Has technology helped or hurt customer service? Discuss.

See the articles linked or do your own research into what changes really occurred related to customer service when innovative technologies like computers, cell phones, automated checkouts, points of service systems, and tablets became commonplace in everyday business. (If you prefer to check out a video over reading an article, go ahead. Please share your video and insights with us and skip the article reading below).

Four Ways Technology Hurts, Not Helps Us (2012)

How Technology Could Help or Hurt Your Business (2018)

When Technology Hurts the Entrepreneur: Companies Cut Checks to People Not Computer Screens (2013)

Services Hurt By Technology (1987)

4 Ways That Technology Has Changed Customer Service (2016)

**If you are comfortable talking about times when you can remember customer service without certain technologies, I invite your viewpoint to our discussion. What changes from the time you were “little” to being “grown up?” Has it helped customer service or has it hurt it?**

minimum 300 words

apa format

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