The Influence of Mexican Culture Discussion

Outcomes

Identify examples of the influence of culture in the organization and in the customer service provided.

Instructions

Based on reading and videos for this module, visiting a local store, researching a country’s culture, values, and norms. https://www.hofstede-insights.com/product/compare-countries/

Write a paper on the influence of one’s culture as an internal (an employee)/external customer.

  • Research the country/culture of the store you visited from the link above. For example, if you visited a Mexican store, use Mexico. If you visited an Arabic store, choose an Arabic country such as Algeria, Egypt, Iraq, Qatar, Saudi Arabia, Tunisia, the United Arab Emirates.
    • Read about the country and the six dimensions
    • Explain at least 3 dimensions you think are important to consider as a customer service representative
  • Write a brief summary of your research, explain what you learned, including information/reference from our module reading, and cite with a reference page, see an example below.
  • Add your experience working with diversity and how you plan to serve customers you may serve from these regions.

The paper should be 1-2 pages in length, double spaced with a font size no larger than 12-point, New Times Roman. Correct APA formatting is required, including proper references and in-text citations. Use this APA (7th Edition) template to develop your paper using the headings and cover page. An example of how to cite/reference an online course can be found here: https://apastyle.apa.org/style-grammar-guidelines/references/examples/online-course-references

Here’s an example:

Ruiz, C. (n.d.). Customer Service [D2L]. Desire2Learn. https://www.ccd.desire2learn.com

Parenthetical citation (placed at the end of a sentence): (Ruiz, n.d.)

Submit your paper to the M2 Assignment 2: Article Analysis – Hofstede Dimension of culture Submission Folder.

See the Schedule in the Syllabus Module for due dates. Review the Rubric attached to the Assi

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