Identify examples of the influence of culture in the organization and in the customer service provided.
Based on reading and videos for this module, visiting a local store, researching a country’s culture, values, and norms. https://www.hofstede-insights.com/product/compare-countries/
Write a paper on the influence of one’s culture as an internal (an employee)/external customer.
- Research the country/culture of the store you visited from the link above. For example, if you visited a Mexican store, use Mexico. If you visited an Arabic store, choose an Arabic country such as Algeria, Egypt, Iraq, Qatar, Saudi Arabia, Tunisia, the United Arab Emirates.
- Read about the country and the six dimensions
- Explain at least 3 dimensions you think are important to consider as a customer service representative
- Write a brief summary of your research, explain what you learned, including information/reference from our module reading, and cite with a reference page, see an example below.
- Add your experience working with diversity and how you plan to serve customers you may serve from these regions.
The paper should be 1-2 pages in length, double spaced with a font size no larger than 12-point, New Times Roman. Correct APA formatting is required, including proper references and in-text citations. Use this APA (7th Edition) template to develop your paper using the headings and cover page. An example of how to cite/reference an online course can be found here: https://apastyle.apa.org/style-grammar-guidelines/references/examples/online-course-references
Here’s an example:
Ruiz, C. (n.d.). Customer Service [D2L]. Desire2Learn. https://www.ccd.desire2learn.com
Parenthetical citation (placed at the end of a sentence): (Ruiz, n.d.)
Submit your paper to the M2 Assignment 2: Article Analysis – Hofstede Dimension of culture Submission Folder.
See the Schedule in the Syllabus Module for due dates. Review the Rubric attached to the Assi