This is an exercise that will allow you to showcase your excellent customer service skills. TSE’s deal with customers continually, and how you express yourself, and come across in a written form is very important.
Install one of our agents on your own application and start monitoring it. You can choose any of our supported languages (Java, PHP, .NET, Ruby, Python, Node.js, or Infrastructure) and be as creative as you want.After successfully installing the agent in your application, please take me through how you would handle a support issue. Imagine a scenario where a customer is describing how the New Relic agent doesn’t appear to be reporting data when they deploy their application.
We provide most of our support via email, so you should approach this as a back and forth dialog with a customer. The rules for this challenge are that there are no rules. It’s completely up to you to use your imagination and create your own story, but the more interactive you make it between you and the customer the better. Feel free to use any other scenario that you think would be interesting to create a customer story.
Please provide both your response to the scenario AND a link to your New Relic account
Note: Setting up a New Relic account is free and you won’t be charged –